Returns & Exchanges

At Ossett Brewery, we want you to be completely satisfied with your order; however, due to the perishable nature of our products, returns are typically only accepted for damaged or incorrect items. Please notify us within 14 days of receipt to arrange a replacement or refund for any quality-related issues.

Return Process

• 1.
  Contact Customer Support

  Email our team with your order number and a brief explanation of the issue regarding your beverage or merchandise purchase.

• 2.
  Provide Photographic Evidence

  For any damaged goods or transit issues, please attach clear photos of the packaging and the product to help us process your claim quickly.

• 3.
  Await Authorization

  Our quality control team will review your request and provide a return authorization number or confirm if a replacement is being dispatched.

• 4.
  Secure Packaging

  If a physical return is required, ensure the items are securely packed in their original box to prevent further damage during transit back to the brewery.